When the offshore outsourcing services industry was just getting up on its feet, it was mainly helped by emerging domains such as medical transcriptions and call centers. However, things have changed dramatically over the years and conventional domains such as medical transcription and call center services now represent only a fraction of the offshore outsourcing industry. That's primarily because many new domains have been added over the years such as customer care & support, telemarketing, web promotion, content development, accounting and financial services, tax consultancy, medical records retrieval, market research, database creation and maintenance, document scanning & sorting, infomercial sales services, insurance claims, and many others.
Size and stability are the keys to the long-term success of any industry and in this context, the offshore outsourcing industry is certainly not an exception. And since this industry has in fact managed to achieve respectable levels in terms of size and stability with the addition of newer domains, it would not be wrong to say that a bright future awaits it. Outsourcing firms are obviously the primary beneficiaries, but clients also stand to gain because they can now be sure that they will continue getting the same world-class outsourcing services. Newer domain additions to offshore outsourcing services are thus a win-win for all.
